Irene Galantini is a research fellow at the Department of Management, Economics, and Industrial Engineering of Politecnico di Milano.

She held her Master of Science in Economics at Università Cattolica del Sacro Cuore of Milan in April 2023.

Since April 2022 she has been working in the Omnichannel Customer Experience Observatory and in the Working Table on Customer Experience in B2b of the Digital Innovation Observatories of Politecnico di Milano.

She conducts research on topics related to omnichannel customer experience and customer experience in B2b.